Perrygo is a small, growing company; we are passionate about our employees as well as supporting our customers. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our team based out of China Lake and Point Mugu, CA locations. Currently, we are seeking a Junior IT Specialist to support the Fusion ticketing process in order to support our NAVAIR customers in either of these locations.
 

Responsibilities may include the following:

• Provide basic support in response to customer problem reports.
• Clarify customer technical issues and provide tier 1 and 2 solutions.
• Provide expertise in troubleshooting reported problems within the platform.
• Monitor and update problem reports within online ticketing system.
• Monitor and assist customers in live chat channels.
• Report status of assigned tickets and investigations to team leads daily.

Required Experience:

• 1+ years of relevant experience in the above-mentioned responsibilities
• Working knowledge and familiarity with enterprise level software applications
• Experience working within a software ticketing system and content management tools

Required Education & Qualifications:

• BS/BA in an IT or related field OR
  • 1+ year of technical IT support
• Current Security+ certification
• Strong analytical and problem-solving skills
• Excellent interpersonal skills
• US Citizenship is required
• Proven experience working with Microsoft Office Suite
• Ability to obtain and maintain at least a Secret security clearance

Perrygo Consulting Group, LLC is an Equal Opportunity Employer, for all individuals, including protected veterans and those with disabilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Perrygo Consulting Group, LLC participates in E-Verify.

If being a part of a small, growing company while having the opportunity to work on exciting projects with challenging tasks excites you – then please apply today!

Compensation Package - We offer an excellent compensation package with competitive salaries and benefits, including:

• Paid Time Off (PTO)/Paid Sick Leave
• Paid Holidays
• Flexible Work Schedules (offering a healthy work-life balance whenever possible)
• Employee Assistance Program (EAP)
• Fitness facility access
• Supplemental Life and Accident Options
• Medical, Dental, and Vision
• LTD/STD, AD&D, and Life
• Health Savings Account (HSA) with employer contribution
• 401K Plan with employer match
• Profit Sharing plan